Please read these terms carefully before booking your tour
Welcome to Safaris Kilimanjaro Cultural and Wonders. These Terms and Conditions govern your use of our website and services, including all tours, safaris, and activities booked through us. By accessing our website or booking any of our services, you agree to be bound by these terms.
Safaris Kilimanjaro Cultural and Wonders is a registered tour operator based in Moshi, Tanzania. Our registration number is TZ-2023-001. We specialize in Kilimanjaro climbing, Tanzania safaris, cultural tours, and day trips.
All bookings are subject to availability. To secure your booking, a deposit of 30% of the total tour cost is required at the time of booking. The remaining balance must be paid no later than 30 days before the departure date. For bookings made within 30 days of departure, full payment is required at the time of booking.
Upon receipt of your deposit, we will send you a confirmation invoice and booking confirmation via email. Please review all details carefully and notify us immediately of any discrepancies.
We accept payments via:
All payments must be made in USD unless otherwise agreed. Any bank transfer fees or currency conversion charges are the responsibility of the client.
We understand that plans can change. Our cancellation policy is as follows:
All cancellations must be submitted in writing via email to safariskilicultural@gmail.com. The date of cancellation is the date we receive your written notification.
In the unlikely event that we need to cancel your tour due to unforeseen circumstances (such as natural disasters, political instability, or safety concerns), we will provide a full refund of all payments made. We will also assist in finding alternative arrangements if possible.
If you wish to make changes to your confirmed booking, please notify us in writing. Changes are subject to availability and may incur additional fees:
Occasionally, we may need to make changes to itineraries due to weather conditions, park regulations, or other operational reasons. We will notify you as soon as possible and make reasonable efforts to provide suitable alternatives. If significant changes are required, you may be entitled to a refund.
All prices quoted are in USD and include:
Prices do not include:
Travel insurance is mandatory for all clients. Your insurance must cover:
For Kilimanjaro climbs, we require insurance that covers high-altitude trekking (up to 6,000 meters). You will be asked to provide proof of insurance before the start of your tour.
Climbing Kilimanjaro requires a good level of physical fitness. All climbers must:
We reserve the right to refuse participation to anyone we believe is not physically fit or has a medical condition that could endanger themselves or others.
Most safari activities are suitable for all fitness levels. However, walking safaris and hiking require moderate fitness. Please inform us of any medical conditions or mobility concerns before booking.
Safaris Kilimanjaro Cultural and Wonders acts as a tour operator and is responsible for arranging services as described in your itinerary. We are not liable for:
Our liability is limited to the amount paid for the tour services. We recommend you review the terms and conditions of all third-party providers separately.
It is your responsibility to ensure that you have:
We can provide advice on visa requirements but are not responsible for denied entry due to inadequate documentation.
Neither party shall be liable for any failure or delay in performing its obligations under these Terms if such failure or delay is due to circumstances beyond its reasonable control, including but not limited to: natural disasters, war, terrorism, civil unrest, strikes, government regulations, or adverse weather conditions.
In the event of force majeure, we will make reasonable efforts to reschedule or provide alternative arrangements. If this is not possible, refunds will be subject to our cancellation policy and supplier terms.
We often take photographs and videos during tours for promotional purposes. By participating in our tours, you grant us permission to use any images or videos taken during your tour for marketing materials, website content, and social media. If you prefer not to be photographed, please inform your guide at the start of the tour.
If you have any concerns during your tour, please inform your guide immediately so we can address the issue promptly. If you remain unsatisfied, please submit a written complaint within 14 days of the tour's completion to safariskilicultural@gmail.com.
Any disputes arising from these Terms shall be governed by the laws of Tanzania and shall be resolved through negotiation. If negotiation fails, disputes shall be submitted to the courts of Tanzania.
We respect your privacy and are committed to protecting your personal information. Any information you provide will be used solely for the purpose of arranging your tour and will not be shared with third parties except as necessary to provide our services (e.g., park authorities, accommodation providers).
For more information, please see our Privacy Policy.
If you have any questions about these Terms & Conditions, please contact us: