Privacy Policy

Introduction

Safaris Kilimanjaro Cultural and Wonders ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, book tours, or use our services. We comply with the Tanzania Personal Data Protection Act and international privacy standards.

By using our website or services, you consent to the data practices described in this policy. If you do not agree with any terms, please do not use our services.

Information We Collect

We collect information you voluntarily provide to us when you:

• Book a Tour: Name, email address, phone number, passport details, nationality, travel dates, accommodation preferences, dietary restrictions, and emergency contact information.
• Contact Us: Name, email address, phone number, and any information you provide in your message.
• Subscribe to Newsletter: Email address and name.
• Use Our Website: IP address, browser type, device information, pages visited, and referral URLs through cookies and similar technologies.

We do not collect sensitive personal information such as health records or financial details beyond what is necessary for your tour arrangements.

How We Use Your Information

We use your information for the following purposes:

Sharing Your Information

We do not sell, rent, or trade your personal information. We may share your information with:

• Service Providers: Hotels, airlines, national park authorities, guides, and other partners necessary to deliver your tour experience.
• Government Authorities: When required by law, such as for visa processing, park entry permits, or regulatory compliance.
• Emergency Services: In case of medical emergencies or safety concerns during your tour.
• With Your Consent: When you explicitly authorize us to share information.

All third-party service providers are contractually obligated to protect your information and use it only for the purposes specified.

Data Security

We implement appropriate technical and organizational security measures to protect your personal information:

• SSL/TLS encryption for data transmission
• Secure servers protected by firewalls
• Access controls limiting who can view your information
• Regular security assessments and updates
• Staff training on data protection practices

While we strive to protect your information, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security.

Your Rights

You have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you.
• Correction: Request correction of inaccurate or incomplete information.
• Deletion: Request deletion of your personal information, subject to legal obligations.
• Restriction: Request restriction of processing in certain circumstances.
• Portability: Request transfer of your data to another organization.
• Opt-out: Unsubscribe from marketing communications at any time.

To exercise these rights, contact us at safariskilicultural@gmail.com or call +255 740 714 964.

Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience:

• Essential Cookies: Required for website functionality.
• Analytics Cookies: Help us understand how visitors interact with our site (Google Analytics).
• Preference Cookies: Remember your language and regional preferences.

You can control cookie settings through your browser preferences. Disabling cookies may affect website functionality.

Children's Privacy

Our services are not directed to children under 13. We do not knowingly collect personal information from children. If we learn we have collected information from a child under 13, we will delete it immediately. Parents or guardians should contact us if they believe their child has provided us with personal information.

International Data Transfers

As a tour operator serving international clients, your information may be transferred to and processed in countries outside your home country. We ensure appropriate safeguards are in place to protect your information in accordance with applicable data protection laws.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, including:

• Tour bookings: Retained for 7 years after the tour for legal and tax purposes.
• Marketing data: Retained until you unsubscribe or request deletion.
• Inquiries: Retained for 2 years after the last contact.

Changes to This Policy

We may update this Privacy Policy periodically. The updated version will be posted on this page with a revised "Last Updated" date. We encourage you to review this policy regularly. Significant changes will be notified via email or website notice.